Returns & Refund Policy

Return & Refund Policy

Thanks for shopping at https://wildrock4x4.com.
If you are not entirely satisfied with your purchase, we’re here to help.


Returns

You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Please note that a restocking fee of 15% is a applied to all customer’s remorse returns. Like the return’s resone is: not like, purchased by mistake, changed my mind, etc.

Damaged Product Policy

All products are guaranteed to be shipped in new condition. If a product arrives damaged, and the damage has not been caused by carriers, it can be exchanged for an undamaged one at no cost to you if returned within 10 business days of the shipment date. The product must be in an unused condition. Please contact us provide some info about the damage goods. If the damage was caused during the shipping process, you must make a claim directly with carriers.


Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

Some return’s resone is: not like, purchased by mistake, changed my mind, etc. Return shipping will have to be covered by the customer and any related fees will not be compensated by us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

We only be responsible for the shipping when the item is damaged or else quality problem when you received that. Thanks.


Contact Us

If you have any questions on how to return your item to us, contact us.
Address:12811 grand river ave, Detroit, MI 48223
Official Site: wildrock4x4.com
Email: [email protected]

If our email has no reply, or you don’t receive any confirmation from us, that should our reply all in your spam, please check your spam first, and please contact us by facebook messenger here: https://www.facebook.com/wildrock4x4usa/